Frequently asked questions

Will I be covered during my massage?


Absolutely! You will be properly covered or draped at all times. Properly mark your intake forms for any area that you do not want massaged. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.




Must I be completely undressed?


75% of our clients prefer to be completely undressed, while others prefer to keep their undergarments on. A very small portion of customers receive massages fully dressed.This is completely up to you to undress to your desired level of comfort.




How much should I tip my massage therapist?


Appreciated, but not necessary. Whatever you feel is always accepted...even if it is $0. Our satisfaction is seeing you back on our table.




How often should I receive a massage?


That ultimately depends on what your goals are. Preventative care may call for once per month while injury/chronic tightness may call for weekly sessions. It may take one session or it may take several. You and your therapist will be able to talk more specifically about this after your first session and he/she has had a chance to evaluate your body's tissues. Every condition is unique to the individual.




What is included in the session time?


Massage. Seriously though...too many companies find ways to take your time that you are paying hard earned money for. We believe that your time starts ticking from the moment we place our hands on you. We put at least 30 mins between every massage for the following: -provide adequate time for late arrivals due to traffic -intake forms -plan assessment -a little rest time after your massage -occasionally we go over the limit




Can anyone receive a massage?


Yes and no, massage therapy is appropriate for individuals of all ages, including infants, children, and the elderly; however, there are some conditions for which massage therapy is not appropriate. A qualified Massage Therapist (RMT or MT) is trained to recognize these cases and will most likely be covered during intake.




Does massage hurt?


As with many treatments affecting the soft tissue, there are times when massage therapy can cause some light discomfort but it is not harmful. We establish a comfort scale and work to the client's tolerance level. The client can stop or change the treatment at any time and we will modify techniques to meet the client's needs.




What are the benefits of massage?


There are many benefits. To name a few: -Inflammatory conditions such as arthritis and tendinitis -Stress relief and associated conditions -Headaches and migraines -Muscle and related conditions such as spasms, strains and sprains -Back pain -Repetitive strain injury -Circulatory and Respiratory problems -Pregnancy and labour discomfort -Post-injury and post surgical rehabilitation And many others.




Can my insurance cover my massage?


In some cases, yes. Call for more info.




Will my massage therapist keep my information private?


We maintain the information you provide, both verbally and in written form, in the strictest of confidence. Information that is collected about clients may be collected only with consent, may only be disclosed with consent or to your immediate health providers (circle of care), and must be secured and maintained at all times.




How will I feel after my massage?


Most people feel very relaxed. However, if you received a deep massage, you may be slightly sore the next day - much like a good workout at the gym. Sometimes a hot shower, or a soak in the tub can ease this soreness. After your session you should increase your water intake a bit. Just a glass or two more than normal is usually fine. This helps keep your body's tissues hydrated and healthy.





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